We Reserve The Right:

  1. To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.

  2. That all orders are subject to availability of stock

  3. To take reasonable steps to verify that the order and credit details are correct and true.



In addition to your Statutory Rights, should you change your mind, we will happily exchange (anything other than earrings) providing the following conditions have been met:

  1. The items with the original receipt (or proof of purchase) are returned within 14 days of purchase.

  2. Items must be in original condition as purchased. For health and hygiene reasons, pieces must not have been worn.

  3. Earrings cannot be exchanged due to hygiene.


In accordance with the Australian Consumer Guide we do not refund items due to change of mind.

You can exchange your online order by posting it back to 104 Bay Terrace Wynnum $178 Qld. NOTE - Earrings cannot be exchanged.


  1. You are welcome to exchange your order in person at The Collective Store Wynnum  (104 Bay Terrace Wynnum Qld 4178) provided you have the original receipt (or proof of purchase) and the item is brought back within 14 days of purchase. Earrings cannot be exchanged due to hygiene purposes. 

In Store Pick Up/Exchange Address:
104 Bay Terrace Wynnum Qld 4178